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Inside Sales Team Lead, Mortgage Loan Officer

Boulder, CO

About the position

Are you comfortable in a start-up environment and know how to get the job done with a sense of urgency?

We are looking for an experienced mortgage loan officer with 5+ years of home financing experience who can serve as a team leader for our inside sales loan officers in Boulder, Colorado. 

As our Inside Sales Team Lead, you will be a producing member of the inside sales team and also lead the day-to-day oversight of our inside sales team, immediately assisting our inside sales loan officers in pricing and structuring home loans, as well as resolving difficult client situations. 

Neat’s quota-based inside sales team is dedicated to growing our mortgage lending and real estate services company. You’ll be responsible for guiding this team to achieve greater client satisfaction while maintaining mortgage lending compliance. And most importantly, you’ll be an empathetic, resilient, and performance-driven team leader who will contribute to our aggressive company goals.

Growth-Focused

  • Achieve individual and team sales objectives by developing and strengthening client relationships through telephone, email and other technology tools to remotely interface
  • Ensure you respond to leads via phone, text, and email in a timely manner 
  • Help the team crush the conversion rates and quota per month as outlined by the Inside Sales Manager
  • Originate and maintain personal loan production

Client Experience Obsessed  

  • Proactively identify and implement new selling strategies to improve sales cycle and the overall customer experience 
  • Advise and assist in resolution of customer complaints 
  • Achieves at least 80% positive customer feedback on funded loans from the borrower on Trustpilot, Google reviews, Facebook, or other review sites 

Home Loan Lending Expert

  • Serve as an industry and product expert while staying abreast of industry trends, insights, and competitive dynamics in the marketplace 
  • Ensure team is presenting loans at appropriate rate, amounts, terms that comply with program guidelines
  • Assist in training/development of loan officers to function in all aspects of the origination process

Team-Building Master

  • Provide insightful and enthusiastic team leadership that creates positive attitudes and builds supportive morale
  • Passionately help our inside sales team members hit and exceed their goals
  • Engage with team members and leadership on strategic projects to improve processes, help us scale, and enhance the customer experience

To be successful in this role, you should also have: 

  • 3-5+ years of experience as a mortgage loan officer
  • Track record of mentoring and training loan officers 
  • Experience establishing consultative client relationships in a call center environment
  • Proven track record of exceeding revenue expectations and quota 
  • Experience working with HubSpot or other CRM platforms
  • Excellent written and verbal communication 
Reasons to Work at Neat Capital

At Neat, we surround ourselves with people who are inspired by the work they do, and we genuinely enjoy spending time with each other. 

You can often find us interacting outside of the office at powder days, company-sponsored events, or hiking/climbing opportunities. And while in the office, you can catch our team competing for the title of ping-pong champion (if anyone can beat our CTO Steve Herschleb), relaxing in the mediation room, or enjoying local beer and games on our outdoor patio. 

Although team culture is a huge benefit at Neat, we also provide the stuff that matters most. 

Neat provides competitive compensation and benefits, and we encourage a healthy work-life balance. On day one, employees are eligible for excellent medical benefits (75% individual premium covered by Neat), an immediately vested 4% 401k match, free RTD transportation passes, and gym reimbursement.

Plus, when you join Neat, you’ll become an equity owner in a business with epic growth potential. The career possibilities are unlimited. 

Salary: $60K Base w/ competitive commission package ($40,000-$140,000+)

Ready to Apply?

Please send your contact information, cover letter and resume to:

careers@neatcapital.com